Frequently Asked Questions
Expertly crafted answers for the discerning DITA client.
What materials are used in DITA eyewear?
DITA frames are crafted using the world's finest materials, including high-grade titanium, 18k gold, and the highest quality Japanese acetates. Each frame undergoes a proprietary manufacturing process that can take up to eight months to complete.
How long does shipping take for my order?
We offer complimentary standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by destination and customs processing.
What is your return policy?
We accept returns of unworn, undamaged items in their original packaging within 30 days of delivery. Please note that custom-made or prescription lenses are final sale.
Are DITA frames covered by a warranty?
Yes, all DITA eyewear is covered by a one-year limited warranty against manufacturing defects from the date of purchase. This does not cover normal wear and tear or accidental damage.
How can I ensure my frames are authentic?
To ensure authenticity, always purchase directly from our official website or an authorized luxury optical retailer. Every pair of DITA frames features unique serial numbers and signature branding details.
Can I have my prescription lenses fitted into DITA frames?
Most DITA frames are designed to be prescription-ready. We recommend visiting an authorized DITA optical partner to ensure your lenses are fitted with the precision required for our frame architecture.